MEDIA PLAYER TROUBLESHOOTING
1. How does my connection speed affect audio and video playback?

Video and Audio media are provided at both high and low quality. If you have a low bandwith access (modem dial-up connection,) choosing the lower quality media will give you smoother play- back. If you choose to access the high quality media, you will be much more likely to experience pauses and gaps in the media playback.

If you have a high bandwith access (T1, DSL, Cable) you will be able to playback the high quality media easily and smoothly.

The difference between high and low quality can be defined by the size of the file. For video, the screen size is smaller for the low quality (smaller file, smaller size.) The lower quality audio file(smaller file) will only be noticeable at higher speaker volumes, where you may notice a less refined sound quality or drop-out.

If you are on a dial-up connection but want to access the high quality media, we suggest downloading the file to your own system first by selecting the "dowload" option instead of "play." The playback will be fine when run locally from your own system.

If you have other questions, please look at HELP: MEDIA PLAYER

2. My Player disappeared but I still hear audio.

This means that your Player has moved to the layer behind the main window. PC: look at your desktop tool bar at the bottom of the screen. You will see two web browser window buttons. Select the one that says "Player." Mac: Drag all of your windows out of the way until you find the player window.

If you continue experiencing difficulties, please go to HELP: MEDIA PLAYER

2a. I'm having problems with my Player. I can't hear the audio.

-Do you see the progress bar on the Player moving? If not, it could be that the track wasn't properly activated. Try selecting both the "PLAY" button on the Media Player and the "Listen" or "Watch" button located just below the track you originally selected.

-You can also hover your cursor over the top of the window bar on the player. If it is an hourglass this means the audio track is still downloading.

If the track is definitely playing:
-FIRST, check the "mute" option on the Player. If the speaker icon on the toolbar has the "no sound" icon (circle with a diagonal bar), click select this once with your mouse cursor. *insert the sound off and sound on graphics of the player*

-SECOND, check your computer's external speaker volume setting and cable connection. -THIRD, check your computer's internal speaker volume settings.

If you continue experiencing difficulties, please go to HELP: MEDIA PLAYER

2b. I'm having problems with my Player. The audio/video track isn't playing.

If you continue experiencing difficulties, please go to HELP: MEDIA PLAYER