DOWNLOAD: TROUBLESHOOTING

1. I'm experiencing connection problems during download.

--Initiating multiple downloads, one immed- iately after another, can cause your internet connection to be stretched so thinly that some downloads will drop off altogether. Wait until one download is complete before starting the next.

-This could also mean that your internet connection is experiencing high traffic, or the server is very busy. You might want to wait for a while and download the file at a different time.

2. When I double-click on the downloaded file to open it, I get:

2b. the error message "file is corrupt".
If this message is received after attempting to extract the downloaded file it could mean that your internet connection experienced an interruption during the download. Try down- loading the file again.

2c. My computer asks me what program I want to open the downloaded file.
This probably means that UnZip/StuffIt is not installed. This is a program that "unzips," or unpackages a compressed file. You will need this kind of program to access your download- ed files. You can find this free program here:

PC users: http://www.winzip.com
Mac users: http://www.aladdinsys.com

3. When I click 'download now' I get garbage characters that fill my browser window.

This means that your browser isn't properly configured with that type of file. The easiest and safest thing to do in this instance is to re-install your browser plug-ins. However, there are ways to fix this problem yourself, (not recommended).

PC Using Internet Explorer /Windows 98/2000:
Go to Start/Settings/Control Panel/Folder Options options. Select 'File Types' scroll through the list of files and select the type of the file you're trying to view. Click the "change" button then select the program your file should be opened with.

MAC using Netscape:
Go to EDIT>>Preferences, then in the dialog go to Navigator>>Applications. In the list you'll see a list of applications that deal with certain file types. Click the applica- tion the file should open with. Usually Quicktime should be the viewer for any type of multimedia file. Select EDIT. Add the extension,".mov" for example, in the suffixes field.

MAC using Internet Explorer:
Edit>>Prefernces. On the left side of the dialog box go to Receiving Files>>File Helpers. Select the type of file your browser is trying to view on the list, click change and add the extension of the file in the field called "Extension".

4. I can't find the file I just downloaded.

Both PCs and Macs have default locations that they direct file downloads into. If you did not specify where it should go, you should check in these areas:

If you still can't find it, you could retrace your steps by activating the download once again, going all the way through the routine but stop- ping before you actually download. Make a note of the path and folder name.
If for some reason you're unable to initialize a new download - Windows users can go to : >>Start Menu >> Search/Find (the Icon is a piece of paper with a magnifying glass)>> Files or Folders
After you're presented with the search window enter what you think the file's name is and initiate a search. Once you have found the file, you can either double click to view it from there, or you might want to drag it to your desktop so you don't have to search for it again.